I recently purchased a new computer, a laptop. It was a decision that took me quite some time and research. (it took me 3 days of research just to figure out which rollerblades I wanted to buy). Sometimes I am very meticulous. I like to be an informed and educated consumer and not have the experience of buyer’s remorse.
I had sent out an email to some friends, a forward of something funny someone had sent me, and at the bottom I asked for everyone’s opinions on laptops: dell v hp. I received a few responses. A week later I received a text message from Troy (remember him from a previous post?) asking me which one I had decided on. What was going to be a small paragraph explainig my experience, turned into a 3 page short story/rant.
And now I am sharing it with you.
so here’s the story with my laptop woes . . . .
Back in May (yes May) I was checking out an email from Costco that had some Dell laptops on sale. I looked at them and narrowed it down to a couple. I had Michael (the little computer genius that he is) take a look at them and tell me his opinion before I decided to finalize the purchase. He said it was a good deal, so I ordered it. By this time when I went to select my computer, it said that there were no more available. I was so disappointed as I’ve been looking for a laptop for quite some time now, but hadn’t been able to come to a decision, and I was so excited that I finally made a decision and was ready to commit to it. So I decided to get the next laptop that I was looking at and when I went to my cart to check out . . . .low and behold there was the original computer I had wanted sitting in it little cart space waiting for me!!! Oh happy day! I thought maybe it was a fluke or something, but fed them my cc number before anything else could appear or disappear. I called a few hours later, waited on hold with Costco for 35 minutes! to confirm that yes, indeed the original laptop I wanted and was showing up in my cart had been ordered and purchased.
So . . . .
I wait and I wait, and I wait .. . .The ship time has now come and I have yet to receive any confirmation email that yes my computer has been built and shipped. Some more emails and phone calls and about nearly 2 hours of hold time with Costco, finds me out that yes finally my laptop has shipped (via DHL), and late after the ship date I had been told. Ok, fine, I’m excited again because it’s on it’s way and it’s only coming from Tennessee (don’t think I spelled that right), so it can’t take that long to get here ( I naively think). Every few hours I’m on the DHL site, tracking “the golden package,” watching for even the tiniest update and for days nothing! Then, oh my god, it’s here in Florida, it’s in Del Ray. Del Ray? huh? it was sent to that hub by accident but is “supposedly” on a truck down to the Miami hub so it can be delivered to me, or so the fucktard rude ass bitch I spoke with tells me. I ask her if we can expedite this and have it overnighted now so I can be assured it will be here as I have already taken a day and a half off to be here when it arrives, (not too comfy knowing it will be left at my doorstep if noone is here and my neighbors aren’t around during the day to receive it for me either – I already asked). The fucktard rude ass bitch tells me, well it’s on the truck already and I can’t pull the truck over and get it out. Turns out later, according to the one nice DHL person I spoke to, the golden package, never even made it onto the truck. 3 days later DHL confirms to me that, what I have known already, indeed the computer is (stolen) lost !!! It made it all the way to the Del Ray hub where it was last physically handled and scanned and then disappeared into thin air. It never made it onto any truck further than that as the fucktard rude ass bitch had tried to nasty assily convince me. DHL will continue to look for it for a few more days and then, it is essentially tough luck for you. Talk to the shipper, Dell.
So . . . .
I am now on the phone with and emailing with Dell and Costco trying to get this straightened out. Costco tells me that since DHL has “officially” called it as lost that they will refund me my money. I don’t want my money I tell them, I want my computer !!! which I’m sure at this point is sitting on someone DHL bumpkin’s bed as he jerks off to internet porn, drinking his Natty Light and smoking his Bronco discount cigarettes. Costco tells me basically it’s me against Dell at this point to have them reissue me a computer. Thanks for the help, you’re customer service is astounding . . no that’s okay, let me. So I try to contact Dell and reach Chopra (who I’m pretty sure is not local – the accent gave it away) and is of no help in working outside the box of possible helpful ways to fix this, tells me I need the order number. I give them all the numbers I have including the tracking number which they (Dell) should have in their system as they sent the stupid thing out and be able to do some sort of backtracking to find the original order, and am told, sorry none of those numbers work and we can’t help you, talk to Costco . . . . .you can see where this is going. I get in touch with Costco again and ask them for their order number with Dell, and am again given a number which guess what, doesn’t work !!! I am begging (via email) Costco via email, to please please please help me, but to no avail. Finally after pulling 1/3 of my hair out, which you can’t really tell as you may remember, I have a lot of hair, I decide . . . .Fuck It! Fuck You! Fuck Them! Just give me my Fucking money back and I’ll take my business elsewhere! Within a week, I have my money back and around 6 weeks have passed and I have still have nothing to show but hair loss and frustration and a desire to find the fucktard rude ass DHL bitch and put a tack on her chair for the next time she sits down on it.
Stilll with me . . ?
I finally bring myself out of my cyber-depression over the loss of my laptop never to be and decide to get back up on the horse and find a new laptop. I have decided I’m going with HP. I spent about 6 hours that night online, doing comparisons, and reading reviews and forums. I’m narrowing in and I’m seeing a light at the end of the tunnel. I save a couple of the laptops that I’ve decided to review again, when my brain isn’t overloaded with cyber-knowledge of RAM, SATA, and DIMMs. The next day being pretty well self educated and knowledgeable in what the components consist of and what I want in my computer, I spend about another 2 hours online finalizing my choices and call Michael, the little computer genius that he is, and get his opinion. He says it’s good, so it’s a go. I’m filling out my billing information and decide, wait a minute, I’ve had pretty good luck with discount codes before, let’s take a little look around before I spend what is now $1500 on a laptop (MS office included). 3 minutes of searching and I find a $500 off discount code. I return back to my order and insert the code, crossing my fingers, toes and eyes that it will be accepted, and . . . . voila !!! My new $1500 HP laptop with MS office software ($280) is now$1077 (tax included) !!! (about $10 more than the original Dell with lesser components was going to cost me). Oh happy day !! I rejoice with a little yelp of pleasure and a childlike clapping of my hands. To put the cherry on top, I had an estimated ship date of July 29 and received an email yesterday that my laptop had shipped (4 days early) via FedEx and has an estimated delivery date of July 30 by 10:30 a.m. Now I’m not about to get my hopes up too far, just yet, as I’m still a little scarred from my last shipping nightmare. But I’m getting a little excited!
So, what have I learned from all this. DHL and Dell are companies not to be used again or referred to highly in their customer service or customer satisfaction skills. Costco, not too far behind them. HP and FedEx are looking pretty good at this point, and that yes, very possibly, yes, things happen for a reason.